2021-11-18 Community Experience Call
Created
Nov 18, 2021
Tags
Attendees
Community Experience
Strategy
- Design vs Implementation under DAOops
- Org
- Budget - as soon as tally passes
- Hiring
- Q1 Budget
- + Support
Onboarding
- Discord
- Delayed
- Proposal for onboarding pause
- Move to cohort where we try to really engage with everyone in the database
- Currently not 'processing' people (300+)
- Kernel's process creates a good sense of community - so we get a good sense of values, eg in discussion groups
- Repeated people who keep showing up are the people we need
- We can have them read up on some material before and have them engage
- Having a journey as a group helps a lot (//kernel)
- Priority is having people go to the right way of the dao
- A lot of our most engaged users dropped off bcs they got lost, BUT 121 onboarding calls were some of the best calls
- In the meantime
- we will not stop hiring
- we will optimize the process, eg community managers, one typeform etc
- continue to do bi-weekly onboarding calls and help people find their place
- continue having a bi-weekly hosts call, where we come up with good ways to interact with people in the biweekly onboarding calls
- Notes loie
- would NOT stop hiring for specific needed roles
- til Jan 1st at least
- move twds cohort model
- could repurpose the biweekly call for those who are currently in
- we haven't had the time to give current contributors the attn they need
- we are accepting people that shouldn't have been accepted, we can't accurately vibecheck with the way we are reviewing ppl now
- Kris and Loie will take the "are we lightly reviewing ppl still" convo offline
- Every workstream should have a community manager
- moonshot collective is an 'edge case', bit MMM as well
- Hiring
- Processes
- Participation
- Remuneration
- Open jobs
Tools
Calendar
- Google calendar x addevent?
- Next step:
- Cali find a developer to fix the recurring event issue
- Kris: find person for training & maintenance
Knowledge base
- Knowledge base being set up by Cali & Alp, under Dgitcoin
- New contributors information can live here
- Support has been integrated here
- Translations - a number of translations happening
- Link here
Notion
- Update status + next steps
Discord
- More here
- Next steps
- Channel mapping & recommendations - DONE
- Roles proposal - DONE
- Check-in with stakeholders - DONE
- Roles linked to the access levels - work in progress
Action Steps:
- Post request for peer review experts in Onboarding chat
People ops
- Org charts & roles
- Simona lots of experience here, kyle working on sobol, daniel created a proposal here
- Tip ryan: tooling option for mapping
- Next step:
- loie do catherding for now - taskforce
- loie/daniel: who are the people who need their roles defined - this'll start by Daniel dm'ing WS leads & asking for list of all ppl who have been paid by the WS
- QZ is the notion master to have a seat at this table
- Vision/Mission
- Simona working on a unified document
- next steps coming next week
- Peer review process
- Call coming up next week
- Conflict resolution
- Coaching
- Most effective calls were the 121 coaching onboarding calls (ryan, is also his background)
- Candidates
- Gerrit could be a good person (from MC)
- Ryan has a great coach as well - level7.is
- Weekly contributor call
- Ryan's goal - to make it an open call & share some of the things we're doing
- Would be great to have a clear agenda for this call
- Tue meeting - if he could attend that one (kris)