User Support Lead

User Support Lead

Active Y/N
N
Related to DAO Applicant Tracker (DB Link)
Commitment Level
~30+ hours/week
Purpose
Bring the quality of Gitcoin support to the next level.
Accountabilities
1. Own the performance of GitcoinDAO’s User Support team 2. Build and empower the User Support team 3. Build and maintain knowledge base for support.gitcoin.co 4. Manage compensation program and team staffing.
Projects/Tasks
• Ongoing process Improvement • Facilitating User Support team meeting across various time zones • Regular reporting to Operations Workstream Lead(s) • Onboarding and Training • Professional Development • Continuous evaluation of the team • Knowledge Base content strategic support. • Build out a clear, integrated flow of responding to user requests via Discord/email. • Document a clear escalation path within the DAO. • Create and run a social media support program. • Evaluate and optimize the current payment logic for the team members.
Related to DAO Applicant Tracker (Open Role)
Workstream
Skills needed
• 3+ years of Support helpdesk or other relevant experience. • Highly proficient in English, spoken and written • You agree that a passionate, inclusive, collaborative team of missionaries always outperforms a loose group of individual mercenaries. • You consider yourself a “Player Coach”. Ready to roll up your sleeves where necessary, but able to mentor and lead when the opportunity arises. • You have a passion for open source, blockchain, and disruptive technologies common in web3. Basic understanding of help desk tools, open source software, and Github. • You have a bias towards action. You get things done. When you can't get them done, you communicate why and what you need to get unblocked. You are persistent in the face of roadblocks. You take the initiative to fix issues. • You’re comfortable jumping into an unfamiliar space and navigating uncertainty (and a little chaos). • You’re committed to goals, sometimes determined by yourself and often determined collaboratively, and flexible on tactics. • You enjoy giving voice to the people who use what we build.
Point of Contact
Compensation/h
$40.00
Link to Apply
https://angel.co/company/gitcoin/jobs/2095095-user-support-lead-gitcoin-dao
Last edited time
Jun 1, 2022
Related to Contributors DB (1) (Related to Open Positions DB 1 (Point of Contact) 1)
User Support Lead

User Support Lead

Active Y/N
N
Related to DAO Applicant Tracker (DB Link)
Commitment Level
~30+ hours/week
Purpose
Bring the quality of Gitcoin support to the next level.
Accountabilities
1. Own the performance of GitcoinDAO’s User Support team 2. Build and empower the User Support team 3. Build and maintain knowledge base for support.gitcoin.co 4. Manage compensation program and team staffing.
Projects/Tasks
• Ongoing process Improvement • Facilitating User Support team meeting across various time zones • Regular reporting to Operations Workstream Lead(s) • Onboarding and Training • Professional Development • Continuous evaluation of the team • Knowledge Base content strategic support. • Build out a clear, integrated flow of responding to user requests via Discord/email. • Document a clear escalation path within the DAO. • Create and run a social media support program. • Evaluate and optimize the current payment logic for the team members.
Related to DAO Applicant Tracker (Open Role)
Workstream
Skills needed
• 3+ years of Support helpdesk or other relevant experience. • Highly proficient in English, spoken and written • You agree that a passionate, inclusive, collaborative team of missionaries always outperforms a loose group of individual mercenaries. • You consider yourself a “Player Coach”. Ready to roll up your sleeves where necessary, but able to mentor and lead when the opportunity arises. • You have a passion for open source, blockchain, and disruptive technologies common in web3. Basic understanding of help desk tools, open source software, and Github. • You have a bias towards action. You get things done. When you can't get them done, you communicate why and what you need to get unblocked. You are persistent in the face of roadblocks. You take the initiative to fix issues. • You’re comfortable jumping into an unfamiliar space and navigating uncertainty (and a little chaos). • You’re committed to goals, sometimes determined by yourself and often determined collaboratively, and flexible on tactics. • You enjoy giving voice to the people who use what we build.
Point of Contact
Compensation/h
$40.00
Link to Apply
https://angel.co/company/gitcoin/jobs/2095095-user-support-lead-gitcoin-dao
Last edited time
Jun 1, 2022
Related to Contributors DB (1) (Related to Open Positions DB 1 (Point of Contact) 1)