Tags breakdown (HappyFox) + Knowledge base revamp
Business Unit
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Approver
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Informed
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Projects (DB)
Event
Webinar
Campaign
Content
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Last Modified
Apr 28, 2023
Related to KB3 (Actions Items) 1
Related to KB3 (Property)
DAO Pipeline
Notes
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Task Status
Related to KB3 (Actions Items)
Related to Events (DB) (1) (Related to Action Items (DB) (Event))
Related to Content Calendar 1 (Related to Action Items (DB) (Content))
Notes from meeting:
- Structure "Platform folders" in FAQ
- Do we need everything in the GTC FAQ folder?
- Can we connect with Jira somehow?
- What does the process flow look like now that most L2 issues go straight to Jira?
- Meet with Zach to discuss
- New Customer Success person coming on soon → Remaining action points put in backlog
Action points:
Set up a table with current tags
Define typical issues that would fit underneath those tags
Remove retired tags/canned actions
Add new tags on the go during GR11
Expand KB
2. Flesh out knowledge base
New onboarding docs for hackathon sponsors
Checklist
Workshops
Setting up bounties
Set up folder structure