Success Metrics
Establish metrics and method for measuring on a proper cadence
- Customer churn. Previous month - this month.
- Mrr churn
- Net mrr churn
- Expansion mrr
- NPS
- Csat - post support 1-5 how satisfied
- Ces score - by stage
Health Score?
Adoption management
Pendo
Amplitude
Heap
Cobrowsing
Upscope
Surfly
Acquire
Calendly
Aurveys
nps, csat, ces
Typeform
Ask nicely
Delighted
Health score
Profitwell
Useriq
Customersuccessbox
Helpdesk
Helpscout
Zendesk
Intercom
Screen recording
Loom
Cloudapp
Status Page
Statuspage.io
Status.io