wk01 support team weekly meeting
Created
Jan 5, 2022
Last Edited Time
Jan 6, 2022
Type
Created By
Participants
Date: Jan 05
Attendees
Agenda
- review the retro result - https://docs.google.com/document/d/1tNZv8rKyx4OPGSmY9BaPQ2KinPQME8kqb4J_XIkYw-E/edit#
- open questions
- what is your great support team?
- how to collaborate if the support needs drop down
- contributions - sourcecred integration or other tools (https://mobile.twitter.com/meta_cred)
- time slot google sheet for the availability
- vertical alignment integration
- Tangentially related
- support quality
- quality analysis
- user support onboarding training!!!
- different area expert (like grant, bounty, )
- knowledge base !!!
- primer
- user guide example from Mirror - https://mirror.xyz/dashboard/guide
- helper.gg
- support levels (in progress)
- discord support
- bot
- knowledge base
- user guide (gitcoin primer) - https://primer-gitcoindao-one.vercel.app/
- Actions
- refine epoch 8 result. (maybe)
- send epoch 9 dReward split to Bob by dm by the end of Friday. https://docs.google.com/spreadsheets/d/1lbUNAAm6ekl7gGENqG53O9R1cnpy6v_VH-msNIhwvxI/edit#gid=1896654615