FDD User Support
Weekly Updates
Weekly Updates
One stop document
Support team one stop document =⇒ https://docs.google.com/document/d/1Qt2ucpO5sLQ3JyTlxCKXn4moTIeRLxymtkr3JYyktX4/edit#
User FAQ →
Support Team members
Squad health check
Not active grant
Short Term Goals
- Onboard 4-6 contributors for Discord Support Squads in each region
- Find stream leads for Translations (Riely), Ambassador Program (Renee), and Knowledge Base (
)
Medium Term Goals (4-10 weeks)
- Create 3 time zones of Discord support squads for round clock monitoring
- Assist stream leads in starting squads
- Develop long term road map and budget needs for the stream
Long Term Goals (10-52 weeks)
- Establish success metrics for streams
- Maintain a world class support system on Discord
- Have regular contributions going to at least 10 ambassador teams representing different geographies and/or languages
FDD Discord support FAQ
Support Document - https://docs.google.com/document/d/1Qt2ucpO5sLQ3JyTlxCKXn4moTIeRLxymtkr3JYyktX4/edit
Please request editor permission if you're a member of discord support.
Knowledge base link - https://discovery-1.gitbook.io/gitcoin-knowledge-base/-MjC5KnuB6HdGrn7Kh8T/
The workstreams in FDD User Support:
- Discord support merged into one squads
- Discord support Asia region
- Discord support EU/Africa region
- Discord support US region
- Localization/translation
- Gitcoin ambassadors program