wk02 support team weekly meeting
Created
Jan 11, 2022
Last Edited Time
Jan 12, 2022
Type
Created By
Participants
Agenda
- This database (Notion) will be deprecated, move to new one:
- please make sure if you have access
- helper.gg trial (10 min)
- zoom or Discord? (proposal)
- <list the topics you would discuss>
User questions (case study)
- <list questions you would share or discuss>
- Question: Hi y'all i have a question. i have an ongoing grant on gitcoin. also i want to open another one for my different project. is this possible with the same account? last week i published brand new project and it would be great to joining gitcoin
- Answer: @Sammy_Max - In order not to be flagged as sybil attacker, it is advised you keep up with the previous one or deleted to get your new grant active.
- Is this correct? An account can only have one grant event if they have multiple projects?
Actions for the bot:
- get a call with ENS how they are using helper
- rename bot-test to create-ticket and move to support category
- move the ticket-# to support category
- configure the ticket button and clear messages
- create a manual for the support team
- identify the role for ticket support
if reply the same question, how to do?
- if you replied twice for the same question, move to knowledge base? (record it first)
Support category
— FAQ —
— CREATE TICKET --
Open discussion
- Change wallet → open GitHub issue, no need to email support anymore.
dReward & Availability
- <offline share with Bob dReward>
- Support team availability (epoch 12)